Vostropay Status

All Systems Operational

About This Site

Welcome to the VostroPay service status page. Here, you'll find real-time updates on scheduled maintenance, outages and other events impacting VostroPay's products and services, including terminals, funding, online products, and more.

Australia Same Day Funding Operational

Australia Next Day Funding Operational

New Zealand Funding Operational

Verifone T650p terminal Operational

Ingenico Move5000 terminal Operational

Quest QT720 terminal Operational

PAX A920 terminal Operational

PAX A910s terminal Operational

VostroPay Merchant Portal Operational

VostroPay Merchant & Partner Portal Operational

Payment Links Operational

Online Checkout Operational

Hosted Payments Page Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 11, 2025

No incidents reported today.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

Same Day Fundig Delay

Resolved - This incident has been resolved.
Nov 3, 13:36 AEDT

Monitoring - The impacted funds will be deposited to the affected accounts with today’s funding, Sunday, 2 November, 2025.

We sincerely apologise for the inconvenience this caused and thank you for your patience and understanding.
Nov 2, 10:54 AEDT

Identified - Due to a 3rd-party outage, there is a funding delay for transactions processed on Saturday, 1 November, 2025.

Our team is working with our external partner to provide an estimated time of the impacted fundings to be desposited. We apologise for the inconvenience this caused.
Nov 2, 10:26 AEDT

Nov 2, 2025

Issue identified with AMEX transactions on terminals

Resolved - This incident has been resolved.
Nov 2, 10:25 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 31, 15:14 AEDT

Identified - We’ve identified an issue affecting American Express transactions processed on terminals. Merchants may experience declines when accepting American Express cards on Verifone T650p, Ingenico Move5000, and PAX A920, A910s, and A80 devices.

Our team is actively investigating the issue with the card scheme. In the meantime, we recommend advising customers to use alternative cards for their transactions.
Oct 31, 10:46 AEDT

Nov 1, 2025

No incidents reported.

Oct 31, 2025

Oct 30, 2025

No incidents reported.

Oct 29, 2025

New Zealand funding delay

Resolved - The New Zealand fundings for transactions processed on Monday, 27 October, 2025 have been deposited into the impacted accounts.

We appreciate your understanding as we worked to resolve the issue.
Oct 29, 11:53 AEDT

Identified - Due to a public holiday in New Zealand, there will be a funding delay for transactions processed on Monday, 27 October, 2025. Impacted funds are expected to be deposited into the affected accounts tomorrow, Wednesday, 29 October, 2025.

We apologise for the inconvenience this caused and thank you for your patience as we resolved the issue.
Oct 28, 16:49 AEDT

Oct 28, 2025

Online Payments channels maintainence

Completed - The scheduled maintenance has been completed.
Oct 28, 20:30 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 19:00 AEDT

Scheduled - A scheduled maintenance will be conducted across all online payments channels between 7: 00pm – 8:30pm AEDT on 28 October 2025. Payment services are expected to remain unaffected; however, merchants may experience service degradation when processing online payments during the maintenance period.

For more information, please submit a request via the Help Centre.
Oct 22, 14:34 AEDT

Card acceptance issue on PAX terminals

Resolved - This incident has been resolved.
Oct 28, 11:28 AEDT

Monitoring - We have pushed a software update, and the issue should now be resolved. We will continue to monitor the issue and provide information if there's any update.
Oct 27, 09:18 AEDT

Identified - An issue has been identified impacting the acceptance of certain cards on PAX terminals, including PAX A920 and PAX A910s.

Merchants may encounter a “Card not allowed” and “Decline” error when processing specific card types. The issue currently appears to affect certain cards issued by the following institutions, though additional issuers may also be impacted:

NAB, American Express, ING, Revolut, St. George, Macquarie Bank, and Greater Bank.

The same error may appear if the customer is paying with the certain cards issued by the above institutions via digital wallets, including ApplePay, SamsungPay and GooglePay.

We recommend that merchants request customers to use an alternative card while we work with our external partner to resolve the issue. This remains our top priority, and we sincerely apologise for the inconvenience this has caused.
Oct 17, 11:40 AEDT

PAX terminals and Online Payments Products duplicated charges for VISA card transactions

Resolved - This incident has been resolved.
Oct 28, 10:35 AEDT

Update - We would like to let you know that the reversal of the impacted VISA transactions has been released. The clearing process may take up to 3 days to complete depending on the card issuer.

In the meantime, no action is required by the cardholder or the merchant. Once the clearing processed is completed, the duplicated transaction record will be removed and only one transaction record will be shown on the cardholder’s bank statement.

We thank you for your patience as we work towards resolving the issue and we sincerely apologise again for the inconvenience this caused. For more details regarding the issue, please contact our support team for assistance.
Oct 21, 19:28 AEDT

Update - Due to a technical issue, the reversal transactions have yet to be processed. Our team is continuing to investigate the issue, and we aim to complete the assessments and reversal as soon as possible.

NOTE: If a customer reaches out regarding duplicate charges, please refrain from issuing a refund for the impacted VISA transaction and inform the customer that a reversal will be processed shortly.

Further updates will be provided when more information becomes available. We apologise for the inconvenience this caused.
Oct 21, 09:14 AEDT

Monitoring - We have successfully identified the impacted transactions and will send the reversal transactions to the impacted cardholder accounts shortly.

No action will be required by the cardholder or the merchant, and the reversal transaction record will be shown on the cardholder’s bank statement once the reversal process is completed.
Oct 20, 16:46 AEDT

Identified - We have identified an issue affecting VISA card transactions processed on PAX terminals, including the PAX A920, A910s, and A80, and online payments products, including Online Checkout, Payment Links, Hosted Payments Page and Virtual terminal.

Cardholders may notice duplicate charges on their bank statements concerning specific transactions processed through the listed products, while merchants may see only one transaction record on the VostroPay Merchant Portal (https://merchant.vostropay.com.au), VostroPay Partner and Merchant Portal (https://portal.vostropay.com.au/signin), or Online Checkout Portal.

Our team is actively investigating the issue, and updates will be shared as more information becomes available.

We appreciate your patience as we work to resolve this matter and apologise for the inconvenience caused.
Oct 20, 15:02 AEDT