New Zealand funding delay
Identified - Due to a public holiday in New Zealand, there will be a funding delay for transactions processed on Monday, 27 October, 2025. Impacted funds are expected to be deposited into the affected accounts tomorrow, Wednesday, 29 October, 2025.

We apologise for the inconvenience this caused and thank you for your patience as we resolved the issue.
Oct 28, 2025 - 16:49 AEDT

About This Site

Welcome to the VostroPay service status page. Here, you'll find real-time updates on scheduled maintenance, outages and other events impacting VostroPay's products and services, including terminals, funding, online products, and more.

Australia Same Day Funding Operational
Australia Next Day Funding Operational
New Zealand Funding Degraded Performance
Verifone T650p terminal Operational
Ingenico Move5000 terminal Operational
Quest QT720 terminal Operational
PAX A920 terminal Operational
PAX A910s terminal Operational
VostroPay Merchant Portal ? Operational
VostroPay Merchant & Partner Portal ? Operational
Payment Links Operational
Online Checkout Operational
Hosted Payments Page Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Online Payments channels maintainence Oct 28, 2025 19:00-20:30 AEDT

A scheduled maintenance will be conducted across all online payments channels between 7: 00pm – 8:30pm AEDT on 28 October 2025. Payment services are expected to remain unaffected; however, merchants may experience service degradation when processing online payments during the maintenance period.

For more information, please submit a request via the Help Centre.
Posted on Oct 22, 2025 - 14:34 AEDT
Oct 28, 2025
Card acceptance issue on PAX terminals
Resolved - This incident has been resolved.
Oct 28, 11:28 AEDT
Monitoring - We have pushed a software update, and the issue should now be resolved. We will continue to monitor the issue and provide information if there's any update.
Oct 27, 09:18 AEDT
Identified - An issue has been identified impacting the acceptance of certain cards on PAX terminals, including PAX A920 and PAX A910s.

Merchants may encounter a “Card not allowed” and “Decline” error when processing specific card types. The issue currently appears to affect certain cards issued by the following institutions, though additional issuers may also be impacted:

NAB, American Express, ING, Revolut, St. George, Macquarie Bank, and Greater Bank.

The same error may appear if the customer is paying with the certain cards issued by the above institutions via digital wallets, including ApplePay, SamsungPay and GooglePay.

We recommend that merchants request customers to use an alternative card while we work with our external partner to resolve the issue. This remains our top priority, and we sincerely apologise for the inconvenience this has caused.
Oct 17, 11:40 AEDT
PAX terminals and Online Payments Products duplicated charges for VISA card transactions
Resolved - This incident has been resolved.
Oct 28, 10:35 AEDT
Update - We would like to let you know that the reversal of the impacted VISA transactions has been released. The clearing process may take up to 3 days to complete depending on the card issuer.

In the meantime, no action is required by the cardholder or the merchant. Once the clearing processed is completed, the duplicated transaction record will be removed and only one transaction record will be shown on the cardholder’s bank statement.

We thank you for your patience as we work towards resolving the issue and we sincerely apologise again for the inconvenience this caused. For more details regarding the issue, please contact our support team for assistance.
Oct 21, 19:28 AEDT
Update - Due to a technical issue, the reversal transactions have yet to be processed. Our team is continuing to investigate the issue, and we aim to complete the assessments and reversal as soon as possible.

NOTE: If a customer reaches out regarding duplicate charges, please refrain from issuing a refund for the impacted VISA transaction and inform the customer that a reversal will be processed shortly.

Further updates will be provided when more information becomes available. We apologise for the inconvenience this caused.
Oct 21, 09:14 AEDT
Monitoring - We have successfully identified the impacted transactions and will send the reversal transactions to the impacted cardholder accounts shortly.

No action will be required by the cardholder or the merchant, and the reversal transaction record will be shown on the cardholder’s bank statement once the reversal process is completed.
Oct 20, 16:46 AEDT
Identified - We have identified an issue affecting VISA card transactions processed on PAX terminals, including the PAX A920, A910s, and A80, and online payments products, including Online Checkout, Payment Links, Hosted Payments Page and Virtual terminal.

Cardholders may notice duplicate charges on their bank statements concerning specific transactions processed through the listed products, while merchants may see only one transaction record on the VostroPay Merchant Portal (https://merchant.vostropay.com.au), VostroPay Partner and Merchant Portal (https://portal.vostropay.com.au/signin), or Online Checkout Portal.

Our team is actively investigating the issue, and updates will be shared as more information becomes available.

We appreciate your patience as we work to resolve this matter and apologise for the inconvenience caused.
Oct 20, 15:02 AEDT
Oct 27, 2025
September 2025 Partner rebates calculation delay
Resolved - This incident has been resolved.
Oct 27, 08:57 AEDT
Monitoring - We would like to let you know that the September 2025 rebates are now available on the VostroPay Merchant Portal.

We apologise for the delay, and we thank you for your patience as we work towards resolving the issue.
Oct 24, 11:17 AEDT
Identified - Due to a third-party outage, we are currently experiencing a delay in Partner rebates calculation on the VostroPay Merchant Portal (https://merchant.vostropay.com.au/).

We apologise for the delay, and our team is working closely with our external partner to resolve the issue. If you require more information regarding the issue, please submit a request via our Help Centre.
Oct 20, 11:09 AEDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025
Oct 23, 2025

No incidents reported.

Oct 22, 2025
New Zealand Funding Delay
Resolved - This incident has been resolved.
Oct 22, 10:50 AEDT
Monitoring - Impacted funds for New Zealand merchants have now been released and will be deposited into the affected accounts once the clearing process is complete.

With further investigation, we identified that the delay was caused by the global Amazon Web Services outage. We apologise for the disruption this may have caused.
Oct 21, 15:24 AEDT
Identified - Due to a 3rd-party outage, there will be a funding delay for New Zealand merchants for transactions processed on Monday, 20 October, 2025.

The impacted funds are expected to be disposited to the affected accounts tomorrow, Wednesday, 22 October, 2025. We apologise for the delay this caused and thank you for your understanding.
Oct 21, 14:09 AEDT
Next Day Funding Delay for Australian Merchants
Resolved - This incident has been resolved.
Oct 22, 10:50 AEDT
Identified - Due to the ongoing Amazon Website Service outage, there will be a Next Day Funding delay for Australian merchants for transactions processed on Monday, 20 October, 2025.

Impacted funds for New Zealand merchants have now been released and will be deposited into the affected accounts once the clearing process is complete.
Oct 21, 16:33 AEDT
Oct 21, 2025
Oct 20, 2025
Change in funding schedule due 3rd-party partner card scheme compliance maintenance
Completed - Next Day Funding for transactions processed on Friday, 17 October 2025, has been deposited to the impacted accounts alongside transactions processed on Saturday and Sunday, 18 and 19 October 2025.
Oct 20, 15:54 AEDT
Update - Same Day Funding for transaction processed on Friday, 17 October 2025, has been deposited to the impacted accounts on Saturday, 18 October, 2025.
Oct 20, 12:12 AEDT
Update - Next Day Funding for transactions processed on Thursday, 16 October 2025 has been deposit to the impacted accounts.
Oct 17, 14:15 AEDT
Update - Same Day Funding and Same Business Funding for transactions processed on Thursday, 16 October 2025 has been deposit to the impacted accounts. We will continue to monitor the maintenace closely and provide update when necessary.
Oct 17, 10:46 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 AEDT
Scheduled - Due to an urgent card scheme compliance maintenance from one of our third-party providers, there will be a change in the funding schedule for the transactions processed on Thursday and Friday, 16 & 17 October 2025.

Please refer to the article below on the help centre for the updated funding schedule: https://support.vostropay.com.au/hc/en-au/articles/14028405774223-Change-in-funding-schedule-due-3rd-party-partner-card-scheme-compliance-maintenance
Oct 14, 12:08 AEDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025
September monthly statement delay
Resolved - The issue is now resolved, merchants can now view the September Monthly Statement on the VostroPay Merchant Portal (https://merchant.vostropay.com.au/login).

We, once again, apologise for the inconvenience caused and thank you for your patience as we worked towards resolving the issue.
Oct 18, 07:58 AEDT
Update - Our team is still working closely with our 3rd-party partner to resolve the issue as soon as possible. We apologise for the inconvenience that was caused.
Oct 15, 14:50 AEDT
Identified - We’re currently experiencing a delay in the release of the September monthly statement due to a third party outage. Our team is working closely with our provider to resolve the issue and publish the statement as soon as possible.

Update will be provided once a confirmed release date is available. We apologise for the inconvenience this caused and thank you for your patience as we work towards resolving the issue.
Oct 10, 14:08 AEDT
Oct 17, 2025
Oct 16, 2025
Oct 15, 2025
Oct 14, 2025

No incidents reported.

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