Welcome to the VostroPay service status page. Here, you'll find real-time updates on scheduled maintenance, outages and other events impacting VostroPay's products and services, including terminals, funding, online products, and more.
Completed -
The scheduled maintenance has been completed.
Sep 14, 00:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:00 AEST
Update -
The VostroPay Merchant Portal (https://merchant.vostropay.com.au/login) will undergo a maintenance window from 2:30pm to 6:00pm AEST, during which the platform will be unavailable.
After the maintenance is complete, the changes outlined in the previous status will be reflected. Please also note that the funding remitter name will be updated to "Nuvei MS" as part of the maintenance.
Sep 11, 11:13 AEST
Scheduled -
Due to a system update, AMEX data will no longer be supported and visible on the VostroPay Merchant Portal (https://merchant.vostropay.com.au/login) for selected merchants with an AMEX ID from Saturday, 13 September 2025 onwards.
Impacted merchants will be communicated with affected MIDs directly via email.
Resolved -
This incident has been resolved.
Sep 8, 08:42 AEST
Monitoring -
Due to a third part outage, we apologise for the delay in Same Day Funding. All the impacted fundings have now been processed and deposited to the affected accounts.
We apologise again for the inconvenience this caused and thank you for your patience as we work towards a solution.
Sep 6, 12:30 AEST
Identified -
An issue impacting Same Day Funding has been identified. Merchants may experience funding delay for transactions processed on Friday, 5 September, 2025.
Our team is working diligently to resolve the issue. We will provide updates regarding the affected funding once updates become available.
Sep 6, 09:40 AEST