All Systems Operational

About This Site

Welcome to the VostroPay service status page. Here, you'll find real-time updates on scheduled maintenance, outages and other events impacting VostroPay's products and services, including terminals, funding, online products, and more.

Australia Same Day Funding Operational
Australia Next Day Funding Operational
New Zealand Funding Operational
Verifone T650p terminal Operational
Ingenico Move5000 terminal Operational
Quest QT720 terminal Operational
PAX A920 terminal Operational
PAX A910s terminal Operational
VostroPay Merchant Portal ? Operational
VostroPay Merchant & Partner Portal ? Operational
Payment Links Operational
Online Checkout Operational
Hosted Payments Page Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

NSW Labour Day 2025 Funding Schedule Oct 3, 2025 00:00 - Oct 8, 2025 01:00 AEDT

In light of the upcoming Labour Day long weekend, there will be a shift in the funding schedule for all Australian merchants.

Please refer to the Vostro Pay Helpdesk for the funding schedule: https://support.vostropay.com.au/hc/en-au/articles/13740277025935-NSW-Labour-Day-2025-Funding-Schedule

For any queries concerning the above, please reach out by submitting a request via our Help Centre.
Posted on Sep 17, 2025 - 14:08 AEST
Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025
AMEX data unavailability on VostroPay Merchant Portal from 13 Sept 2025 onwards
Completed - The scheduled maintenance has been completed.
Sep 14, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:00 AEST
Update - The VostroPay Merchant Portal (https://merchant.vostropay.com.au/login) will undergo a maintenance window from 2:30pm to 6:00pm AEST, during which the platform will be unavailable.

After the maintenance is complete, the changes outlined in the previous status will be reflected. Please also note that the funding remitter name will be updated to "Nuvei MS" as part of the maintenance.
Sep 11, 11:13 AEST
Scheduled - Due to a system update, AMEX data will no longer be supported and visible on the VostroPay Merchant Portal (https://merchant.vostropay.com.au/login) for selected merchants with an AMEX ID from Saturday, 13 September 2025 onwards.

Impacted merchants will be communicated with affected MIDs directly via email.

Full transaction data remains available through the VostroPay Partner & Merchant Portal (https://portal.vostropay.com.au/signin). For access requests, please submit a ticket at https://tinyurl.com/yr6pdj3f.
Aug 27, 10:02 AEST
Sep 13, 2025
Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025
Same Day Funding Delay
Resolved - This incident has been resolved.
Sep 8, 08:42 AEST
Monitoring - Due to a third part outage, we apologise for the delay in Same Day Funding. All the impacted fundings have now been processed and deposited to the affected accounts.

We apologise again for the inconvenience this caused and thank you for your patience as we work towards a solution.
Sep 6, 12:30 AEST
Identified - An issue impacting Same Day Funding has been identified. Merchants may experience funding delay for transactions processed on Friday, 5 September, 2025.

Our team is working diligently to resolve the issue. We will provide updates regarding the affected funding once updates become available.
Sep 6, 09:40 AEST
Sep 7, 2025

No incidents reported.

Sep 6, 2025
Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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