To switch a standalone terminal back to integrated, please follow the below steps:
1. Press Func key + 2 and press Enter 2. Access code 0240 3. You will see the TID, press enter 4. Interface type > make sure PCEFTPOS (For Integrated) is selected > Enter 5. Eth settings > make sure skip is highlighted > Enter 6. To exit press cancel 7. Confirm Comms Configuration is correct (Func 11112227) 8. Press enter on “Configure Comms” 9. Press enter on “Serial” 10. Select either “USB Slave” for USB connection, or COM1/COM0 for serial connection
Posted May 20, 2026 - 19:52 AEST
Monitoring
A fix has been implemented to resolve the issue and we are monitoring closely with our 3rd party provider to ensure system stability.
Posted May 20, 2026 - 17:19 AEST
Identified
The issue from earlier this morning has yet to be resolved, and we are experiencing another issue that stems from the original outage. For merchants who are not able to transact on an Ingenico Move 5000 terminal, please switch from Integrated mode to Standalone mode to process transactions.
We apologise for the inconvenience caused.
How to switch from Integrated mode to Standalone mode: 1. Press Func key + 2 and press Enter 2. Access code 0240 3. You will see the TID, press enter 4. Interface type > make sure None is highlighted (For Standalone) > Enter 5. Eth settings > make sure skip is highlighted > Enter 6. To exit press cancel
Posted May 20, 2026 - 10:18 AEST
This incident affected: Ingenico Move5000 terminal.